Asking in the right place
A call to action specific to that service at the end of each service page. The visitor can act right after reading the thing they came for, without navigating anywhere.
On most corporate sites there is a form on the contact page, waiting. The visitor has to make a separate decision to go there, and most of them do not.
Lead capture belongs across the journey rather than on one page. A question asked at the end of the page that explains a service gets far more response than a form sitting on a contact page.
Talk to us about thisA call to action specific to that service at the end of each service page. The visitor can act right after reading the thing they came for, without navigating anywhere.
Every extra field lowers completion. Questions about budget and timing belong in the sales conversation, not the first contact. The aim of the first contact is to start a conversation.
Without knowing which page produces enquiries, there is no way to know where to invest in content. We record the source with every enquiry.
The weakest link is usually operational rather than technical. Getting the notification to the right person immediately makes more difference than the design of the form.
Volume goes up and some of it will be unqualified. But a long form filters out unqualified enquiries and a share of the good ones with them. Doing the filtering in the first call is usually more profitable.
It works well when someone is genuinely behind it. A chat box nobody watches keeps the visitor waiting and then loses them, and it slows the page down. The decision is whether the team has time for it.
If your system has an external interface, yes. If not, enquiries stay recorded on the site and can be exported. Before connecting anything it is worth settling which fields map to which.
This page covers one topic. The full scope and pricing live on the related service page.
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